Terms, Refund Policy & Conditions


"Effective date": The date set forth by payment for a service, ticket or product offer (including the registration date for a free offer) OR the date of signed contract (for Mentoring Services)

"Coach", "Company", "Ourselves", "We", "Our" and "Us": Andrea Matthies (also known as Andi Matthies)

"Client", "You" and "Your": The individual who is receiving services, products, information or offers (including free and paid)

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By entering into any purchase, offer (including free and paid) or contract with the Coach, the Client acknowledges the following terms:


There is a strict no-refund policy in place for all purchases, tickets, orders, and memberships. We thank you for your understanding.

STAGE JEDI DROP IN SESSION TICKET RESALE: As stated above, there is a strict no-refund policy in place for all tickets. If the Client cannot attend, they are allowed to resell their ticket to someone else. Please note that the re-selling of tickets is solely the responsibility of you, the Client. Once you have completed a resale, please contact us to let us know of the change, providing the receiving student's name and email contact details. Ticket resells must not exceed the initial price you paid for the ticket.


Access to quarterly Q&A sessions, mini-trainings, and any bonuses is only available during an active membership. If the Client cancels their membership before the next quarterly Q&A session or date of any other training or bonus, the Client will not have access to these products or services.


A discounted VIP upgrade session is for 2 x 30min sessions. VIP upgrade session to be used within 30 days of purchase.


The Client can cancel their Quantum membership up to 48 hours before their next renewal/billing date via written email notice or webform submission here: https://www.andimatthies.com/contact


The Client is responsible for managing all sessions with the Coach. The Client shall set a session with the Coach through either the calendar link, text, email, or through any means agreed upon by the Parties.


It is the Client's responsibility to notify the Coach 24 hours prior to a scheduled session. The Coach reserves the right to not provide a replacement session/s for any missed session/s.


In the unlikely event that a workshop must be cancelled by the Coach, the Client/Clients will be notified as soon as possible and given the option of a full refund or credit towards another event or service.


The Coach reserves the right to terminate any agreement or service at any time. In all circumstances that the Coach terminates an agreement or service, the Coach agrees that the Client is not obligated to make any remaining payments for services not yet provided.


All Clients must be 18 years of age or older to participate in services, unless otherwise stated on the individual service, event or workshop page.


The Client's agrees that the progress for developing his/her skills, physical, mental, and emotional well-being, and their acts, choices and decisions, are the sole responsiblity of the Client. The Coach shall only support, assist, and help the Client with the realizations for those choices. The Coach shall not be responsible for any acts, decisions or omissions that result or may result, either directly or indirectly, from any services, products, offers or information provided by the Coach.

The Client acknowledges that any and all services, offers, products and information (in all forms) provided by the Coach does not involve the diagnosis, prevention or treatment of physical, mental or emotional disorders, and neither this Contract may be used as a substitute for therapy, counseling, psychotherapy, legal advice, business advice, financial advice, tax advice, or other professional advice by other qualified professionals. The Client acknowleges that the Coach does not hold any license in order to provide the abovementioned or related services to the Client.


The Client agrees to adhere to respectful and fair play behavior in all interactions in the services, products and offers, including any additional support provided to them as part of their Mentoring Services or Membership by the Coach. This includes sending only a reasonable amount of support requests, messages, emails voice notes or any other type of contact to the Coach or others participating in the services, products or offers. The Coach reserves the right to determine what is reasonable and ignore, delete or block any excess, rude, phishing or other inappropriate support requests, messages, voices notes or other content at any time, and remove this service from the Client without warning.

The Coach also reserves the right to respond to the support requests, messages and/or voices notes in a time and method that is determined by them, with no minimum or maximum turn-around time commitment able to be enforced by the Client or by any contract.

All decisions made by the Coach on this are final.


The Coach makes no guarantees regarding any services, products, information or any other offer provided. The Client agrees that any statements made by the Coach, whether orally or in writing, including without limitation the expected development of the Client’s financial performance, other client testimonials, or expected personal outcomes for the Client, are speculative projections and are not binding on the Coach. The Client is aware of the inherent risk of personal or financial losses associated with the activities related to all services, products, information and offers, and understands that any losses incurred by the Client following the Effective Date are the responsibility of Client alone.


The Company reserves all ownership rights to any and all materials ("Materials") created for and shared within any services, product, offer or information, including but not limited to documents, courses, images, audio, and video. The Client agrees to not share, copy, distribute, disseminate, or sell the Materials for either commercial or non-commercial purposes. Each party understands and agrees that its breach or threatened breach of confidentiality or intellectual property rights will cause irreparable injury to the other party and that money damages will not provide an adequate remedy for such a breach or threatened breach, and both parties hereby agree that, in the event of such a breach or threatened breach, the non-breaching party will also be entitled, without requirement of posting a bond or other security, to seek equitable relief, including injunctive relief and specific performance. The parties’ rights under this Agreement are cumulative, and a party’s exercise of one right shall not waive the party’s right to assert any other legal remedy.


The Client agrees that by participating as a client in any service, product or offer may involve voice, video, photographic, and other digital recordings to be made of them, which may include their name, likeness, biographical information, opinions, and intellectual property (herein referred to as the "Assets") and grants irrevocable consent and the exclusive right to record, edit, use, reproduce, recreate, reinterpret, store, exhibit, distribute, exploit, publish and promote any and all Assets, as well as any marketing and distribution materials associated with your participation in the services, products and offers, in any and all formats and media throughout the world in perpetuity. This consent includes all informational, commercial, advertising, and promotional use of the Assets, recreations and reinterpretations of the Assets in any and all formats, and associated materials. This Client agrees that all Assets, recreations and reinterpretations of the Assets, and associated materials are the sole property of the Coach, with full creative control of the Assets, recreations and reinterpretations of the Assets, and associated materials remaining with the Coach.


The Client agrees to grant the Company worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute their user content in any existing or future media. The Client also grants to the Company the right to sub-license these rights, and the right to bring an action for infringement of these rights. The Client's user content must not be defamatory, discriminatory, or illegal in any way, and must not infringe any third party's rights, including intellectual property rights. The Company reserves the right to remove or edit any user content, but does not regularly review posted content.


The Client agrees that the Coach shall not be held liable to any direct or indirect consequence resulting from any causes of injury or damage which the Client may incur that may be contemplated by receiving any services, products, offers or information from the Coach, and releases the Client from any claims, damages or liability arising out of or in connection with the making, producing, reproducing, processing, exhibiting, distributing, publishing, and transmitting the Assets and their participation in any and all services, products and offers.


All client information is held in Systeme. Please see Systeme's privacy policy for further details on information privacy.

All terms are in accordance with and subject to, the prevailing law of Australia.

Updated 21/3/24.


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